Technical support and maintenance

Fixing bugs, cleaning up code, improving infrastructure, pumping up security and optimising all processes. Making your website work without disruptions and errors 24/7

How can we help

Challenges our clients come to us with

The site is slow to load and works with disruptions
New functionality needs to be implemented
Refinings the UX/UI and freshenings up the design are wanted
Constant difficulties in accessing the site
Weak defence, security issues
High bounce rate, low conversions
Or you're just not happy with the way the site works

Our Expertise

We take projects with any amount of miscellaneous code and tidy them up. We work in two formats:

Тime and Material

Becoming your outsourced IT department. Keeping an eye on site availability and performance, working on updates, regular backups, improving functionality and UX. Flexible approach, work for results.
Fixed Price

For a fixed number of hours we mend bugs, eliminate errors, tidy up the code, update the system, strengthen the defence. Clear deadlines, concrete results.

We are trusted

More about service

What does tech support include?

Project maintenance and development
- Development and implementation of new functionality
- Integrations with CRM, ERP and other services
- SEO improvement of the site
- UX/UI design of new pages or parts thereof
- Optimisation and acceleration of site loading
- Improvement of the mobile version of the site
Tech support
- Bug fixing
- Backupping
- Monitoring and installing updates
- Vulnerability diagnosis and remediation
- DevOps administration

Our Awards

2024

1st place in Runet Rating Website Development/Belarus

Runet Rating is an analytical project that has been compiling ratings of leading IT companies, digital and SEO agencies since 2010. The top is based on the business performance of the participants. Today it is one of the most popular ratings of the industry: there are about 7,000 companies in the rating lists and we are among them.
2024

1 place in the Runet Rating. Support and Development of Websites/Belarus

Runet Rating is an analytical project that has been compiling ratings of leading IT companies, digital and SEO agencies since 2010. The top is based on the business performance of the participants. Today it is one of the most popular ratings of the industry: there are about 7,000 companies in the rating lists and we are among them.
2022

Bitrix24 Gold Partner

This status is given to companies with extensive experience in implementing Bitrix24 CRM. To become a Gold Partner, you need to be certified by Bitrix. We have been working with this company for 10+ years, over 8 of those years in Gold Partner status
2021

‘Discovery of the Year’ in the rating of ’AGIMA.Outsource’

AGIMA is a major integrator of digital solutions. We have been working with the company in an employee austaffing format for several years now. They gave us this title for the professionalism of our specialists, who have shown themselves on various projects from the best side
2021

"Web-studio № 1 in Belarus"

‘Number One’ is an international award held in most CIS countries to recognise the most professional market players. Winning is made up of the results of open online voting by consumers, as well as by the jury and the organising committee. In 2024, about 80,000 respondents took part in independent voting

How do we work

We love it when everything is clear: processes, results, communication. How do we implement this principle?

Project audit

Collecting data, analysing the current state of the site, identifying critical errors and weaknesses. On the basis of this audit we form a clear plan of improvements
Setting up the test environment

If the site was developed by a different team, we create a test environment and configure git so that all changes are made securely, without risk to the live version
Finalising the project

We fix bugs, troubleshoot disruption, optimise system performance and work with security. Turn chaotic code into a clean, stable and easily scalable product
Take on project development tasks

Simultaneously with website development we introduce new functionality, improve UX/UI, refine the architecture of the site. We do this at the client's request

Let's talk about business

How do we start?

Testing all changes on our own server

An obligatory step of our work is testing. Especially if the code was not written by us, that check is our guarantee that the project will run smoothly and without failures.

We first implement all enhancements on a test server. Checking how the system reacts to changes, eliminate possible disruptions. And only after full debugging is the code released to the live site. We run most of the tests on our own servers so as not to burden client resources. So while we solve the technical challenges, you can focus on what matters most — growing your business.

We start any tech support project with a technical audit.

What exactly do we study during a site analysis? Depends on a request? If the client turns to us because the site is slow to load and work — we check the quality of the source code, what scripts and third-party modules are used, how many of them, see if there are no unnecessary requests to external systems or services.

Well, if a client needs general tech support for a Bitrix site we check:

Whether a version control system is used;
Code security (static vulnerability analysis);
Quality of code: how it is structured, whether there is a history of changes, whether Bitrix guides are followed;
What third-party modules are used, how many;
The speed of page generation, the amount of JavaScript used;
How exactly the adaptive version is implemented, etc.

At the end of the audit, we will tell you in detail about the errors and faults that slow down the work of your resource and propose a work plan.

What do our customers say about us?

All reviews

Tatiana Zaikovskaya

Head of the BSU Corporate Communications Center

"Tech support for the BSU website is a complex task, and iMedia Solutions does the job to the fullest. Promptness, clarity, professionalism, responsibility — what I can note for more than 4 years of cooperation. There were different situations: we had to urgently search for solutions to unusual problems together, restore site functionality after server failures, eliminate serious technical and software errors. And the iMedia Solutions team has always been on top in these situations, with managers being always in touch and offering the best possible solution".

Denis Baturo

Executive LLC «KiMa Flex»

“We have been working with iMedia Solutions for a long time. They designed our 1st website in 2014, made us an operable program. We recently ordered a website redesign: we wanted to show how much KiMa flex has grown over the years. Work on the site was proceeding expeditiously. It was convenient that the managers came in person to better immerse themselves in the task at hand and understand what we wanted. We are happy with the result of the work!’

Kirill Zalesskiy

Deputy Director of the High Technology Park

"Please accept my sincere thanks for working together on the new logo and brand identity elements of HTP.

Updating the design to increase the recognisability of HTP both inside and outside Belarus is not an easy task. It required a non-standard and creative approach, attention to detail, and increased efficiency. The iMedia Solutions team has fully realised all this by developing a new logo and elements of HTP's corporate identity at a high quality level.’

Ilya Tarasov

Head of e-commerce at Melon Fashion Group

"The IT department of Melon Fashion Group would like to thank our Belarusian colleagues from iMedia Solutions for their co-operation in mobile (IOS and Android) and Bitrix development.
During the work on our projects Zarina, LoveRepublic, Befree, the team of specialists has shown themselves from the best side. The assignments were completed on time with decent quality. We would like to emphasise mobile development services: iMedia Solutions has made qualitative improvements to the LoveRepublic app, including improved fault tolerance".

Timur Vamush

Administrator of the corporate website of Belgazprombank OJSC

"We worked with iMedia Solutions in several ways: we initially approached the company to develop a corporate website. After the project release we continued to work with the company on tech support. In the process of co-operation, the company's specialists have proved themselves as high-class professionals capable of finding non-trivial solutions within the allotted, often extremely tight deadlines".

FAQ

What guarantees do you give for your work?

We are accountable for our work not with words, but with a contract. If something suddenly goes wrong after implementation, we will fix it at our own expense. The warranty covers all tweaks and bugs within our services. Doing it well on the first try is our standard, but if adjustments are needed, we are always in touch
How much does it cost for technical maintenance of a website on Bitrix?

Neither for Bitrix sites nor for other resources we do not have a fixed cost. The price depends on the volume of tasks. But we have a minimum service pack of 30 hours per month. This is enough to audit the site, fix critical errors, and get the work up and running. In addition, after such a ‘Test Drive’ of our team, you will be able to evaluate our work and decide on further cooperation
What specialists will be involved in maintaining our website?

The team is individually tailored to the objectives of your project. Usually, the tech support team is made up of these specialists:

Project Manager — your personal supervisor who is always aware of all processes

Developers — do tweaks, bug fixes and optimisations

DevOps-engineers — monitor the server side and performance

QA-engineers — verify that all changes are working properly before launching

Designers and UX specialists — improve the user experience
System analysts — help to build a competent logic of site operation
Can I order tech support for a website if it was coded by other developers?

Yes, we take projects on a tech support in any condition. Even if your site has been through dozens of hands and the code is in complete chaos — we will put things in order and do everything to make the resource work stably
Do you take on framework-based websites?

Yes, we take projects on Laravel, Yii 2, Symfony, React, Vue, Node.js, Angular, 1С-Bitrix. If your site is built on custom solutions — we'll sort it out and set up support
What CMS do you work with?

Bitrix, WordPress, Drupal, ModX, Magento — we work with all of the relevant CMSs. No matter what platform your website is built on, our team will ensure its stable and secure operation

Technical support and maintenance

How can we help

The site is slow to load and works with disruptions

New functionality needs to be implemented

Refinings the UX/UI and freshenings up the design are wanted

Constant difficulties in accessing the site

Weak defence, security issues

High bounce rate, low conversions

Or you're just not happy with the way the site works